Drawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingCustomer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingYou must have probably come across the word ‘millennial’ or ‘Gen Y’ (Generation Y) at one point or the other. But who or what exactly
Continue readingHowever good your product or service is, the truth is that no-one will buy it if they don’t want it or believe they don’t need
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