At CXService360 we want to make the world a better place, so we help people better understand and apply experience management. We fundamentally believe that
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Do Not Make Your Customers This Frustrated!
I recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
Continue readingPersonalization Is an Important Aspect of Online Customer Experience
No doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
Continue readingLessons From The Oldest Written Customer Complaint
The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
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Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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