About

CXService360 is a leading online magazine focused on customer service & experience. Our mission is to help businesses design and offer great customer experiences that leads to a positive brand reputation and loyalty.

We do this by publishing high-quality articles, blogs and interactive content; latest reports on key industry issues and trends; and also sharing tips & tools for service professionals seeking an edge in their career.

Meet The Founder

CXService360 was founded in 2016 by Kelechi Okeke an award-winning customer experience professional who is passionate about helping businesses improve customer loyalty and profitability. Kelechi has over 5 years of experience working as a Data analyst and CX manager across banking and insurance. He is also a keynote speaker and a Graphic designer.

Currently, Kelechi is in charge of research on leading trends in customer service and customer experience, content development and marketing here at CXService360.

For support or questions about advertising/sponsorship opportunities, contact Kelechi Okeke, at [email protected]

Our Story

You could say that cxservice360 is the product of the combination of elements and circumstances that integrated favourably. The website has a recent history, it was born in 2016, thanks to its founder Kelechi Okeke.

In his veins, the passion for online content development was beating. But passion was not the only key ingredient. Since its inception, cxservice360 has been a mixture of passion, solid service experience management and creative design experience.

Despite our young age, we have received solid signs of trust. CXService360 is globally recognized as a top customer experience website on the internet today publishing relevant weekly content for thousands of professionals monthly.

Would You Like To Submit An Article To Cxservice360?

We are constantly on the lookout for the best quality articles and we publish one new article every week.

If you would like to write an article for cxservice360 then please send in an email with your ideas, press releases or photos to [email protected].

Connect with us on Social media

cxservice360

Try this today: Treat every interaction with your

Try this today: Treat every interaction with your customers as though it might be the last you'll ever have with them. Doing this will make you more deliberate and courteous in your engagement. #CustomerService #MondayMotivation #CRM

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Try this today: Treat every interaction with your customers as though it might be the last you'll ever have with them. Doing this will make you more deliberate and courteous in your engagement. #CustomerService #MondayMotivation #CRM" data-recalc-dims="1"/>

Never underestimate the impact of small incrementa

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Never underestimate the impact of small incremental improvements in your business over time on customer loyalty and profitability. The first step to achieving this is to listen to the voice of the customers, and understanding what they like or dislike about your brand and its products. The next step is taking meaningful action on insights from your customers #MondayMotivation #CX #VoC" data-recalc-dims="1"/>

Professionalism can be explained as your conduct,

Professionalism can be explained as your conduct, behavior and attitude in a work or business environment A good level of professionalism leads to career success, a positive reputation and a high level of work ethic and excellence. #MondayMotivation #Professionalism #CareerSuccess

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Professionalism can be explained as your conduct, behavior and attitude in a work or business environment A good level of professionalism leads to career success, a positive reputation and a high level of work ethic and excellence. #MondayMotivation #Professionalism #CareerSuccess" data-recalc-dims="1"/>

Going above and beyond when dealing with people ma

Going above and beyond when dealing with people makes it possible for you to provide value to others. When you become a person of value, your success will grow organically. People will want more from you, talk about you and share their experiences with their connections #CustomerService #MondayMotivation #Value

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Going above and beyond when dealing with people makes it possible for you to provide value to others. When you become a person of value, your success will grow organically. People will want more from you, talk about you and share their experiences with their connections #CustomerService #MondayMotivation #Value" data-recalc-dims="1"/>

Acquiring a new customer costs five times more tha

Acquiring a new customer costs five times more than it takes to retain an existing customer. The best way to keep your existing customers loyal & satisfied is by consistently offering quality products, great service experiences and proactive customer service. #CustomerService #MondayMotivation #CustomerRetention #CX

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Acquiring a new customer costs five times more than it takes to retain an existing customer. The best way to keep your existing customers loyal & satisfied is by consistently offering quality products, great service experiences and proactive customer service. #CustomerService #MondayMotivation #CustomerRetention #CX" data-recalc-dims="1"/>

Good customer service is a business investment, wh

Good customer service is a business investment, which will make customer retention a lot easier. A study by Bain & Company found that, a 5% increase in customer retention can increase business profits by 25% – 125%. #CustomerService #MondayMotivation

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Good customer service is a business investment, which will make customer retention a lot easier. A study by Bain & Company found that, a 5% increase in customer retention can increase business profits by 25% – 125%. #CustomerService #MondayMotivation" data-recalc-dims="1"/>

For each customer who bothers to complain, 26 othe

For each customer who bothers to complain, 26 others remain silent. That means 96% of dissatisfied customers will never let you know that there was a problem See complaining customers like your best customers, they care enough to let you know what areas you fall short of expectation #MondayMotivation #CustomerService #Feedback

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="For each customer who bothers to complain, 26 others remain silent. That means 96% of dissatisfied customers will never let you know that there was a problem See complaining customers like your best customers, they care enough to let you know what areas you fall short of expectation #MondayMotivation #CustomerService #Feedback" data-recalc-dims="1"/>

Shep could not have said it any better 👌🏼 #

Shep could not have said it any better 👌🏼 #mondaymotivation #CX #employeeexperience

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="Shep could not have said it any better 👌🏼 #mondaymotivation #CX #employeeexperience" data-recalc-dims="1"/>

No matter how well trained your employees are, or

No matter how well trained your employees are, or how advanced your systems are, sometimes service failures will occur The surest way to recover from such mishaps is by focusing on and solving the problem to the customer's satisfaction #MondayMotivation #CustomerService #ServiceRecovery

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="No matter how well trained your employees are, or how advanced your systems are, sometimes service failures will occur The surest way to recover from such mishaps is by focusing on and solving the problem to the customer's satisfaction #MondayMotivation #CustomerService #ServiceRecovery" data-recalc-dims="1"/>

When the pandemic is over, brands that will remain

When the pandemic is over, brands that will remain relevant and profitable will be those that demonstrate the ability to quickly implement changes on their products, services or processes based on customer feedback #MondayMotivation #CX #ElonMusk

<img src="https://i0.wp.com/www.cxservice360.com/wp-content/plugins/instagram-feed/img/placeholder.png?w=825&ssl=1" alt="When the pandemic is over, brands that will remain relevant and profitable will be those that demonstrate the ability to quickly implement changes on their products, services or processes based on customer feedback #MondayMotivation #CX #ElonMusk" data-recalc-dims="1"/>

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