Sometimes when companies go above and beyond to delight customers, these customers are keen to show appreciation to the business and share their experience with others. A great customer service story will put a smile on your face and serve as an inspiration for frontline workers in other organizations who wish to delight customers with great service.
Why Create a Business Inclusive of People With Disabilities
While there has always been value in diversity, it has only been in the last few decades that businesses have sought to embrace it. Whether due to conscious discrimination or unconscious bias resulting from a deeply rooted culture of ableism, company leaders were in no hurry to make meaningful and lasting change.
How Robust Knowledge Management Leads To Great CX
Knowledge management software falls under the umbrella of Enterprise Content Management Software with a wide range of specialist software to collect, store, curate, and access information.
3 Ways to Keep Your Skills Sharp for the Future of Work
Keeping your skills up-to-date for the future of work should be the goal of any employee, regardless of what industry they are currently in. Covid-19 has proved just how easily the workforce can be disrupted, and there are numerous disrupting factors that are set to occur over the next few years.
6 Do’s and Don’ts for a successful customer lifecycle management
For any business to stay ahead in the competition, the need to create a delightful customer lifecycle journey cannot be underestimated. Brands have to gather enormous data to analyze the buying trends and customer behaviour at different stages of their lifecycle.