Customers are constantly evolving and their behaviours has been significantly impacted on by the COVID-19 pandemic. Now more businesses are working hard to keep a pulse on their customers to better understand their needs. In doing this, they strategically reposition their operations, product, services as well as the processes to meet those needs.
4 Best Practices for Answering Phones at Law Firms
When you own your own law firm, you may have to be your own secretary for a while until you can build up a client base that can support additional employees. Even if you do have someone to answer your phones at your law firm, you need to ensure they are doing it properly so that you don’t lose customers before they even get in the door.
Mobile App Marketing Hacks to Improve Customer Engagement
Promoting your mobile app is one of the key steps in making it a success. You can turn a brilliant idea into reality and create a unique and promising app, but it won’t go anywhere unless you learn how to create buzz around it. That means you need to create a mobile app marketing strategy that’s focused on improving your customer engagement and helping you reach more people.
8 Best Practices For A Successful Voice of The Customer (VoC) Program
Consumers are constantly evolving, and so are their needs and expectations. Businesses that will thrive in the long term are those that understand the needs of the changing customers and take positive actions to meet these needs.
How To Run A Virtual Call Center That Doesn’t Compromise Exceptional Customer Service
A virtual call center is like any other call center except, rather than sitting under a single roof, the agents work remotely through a digital platform or with call center scripting software .The calls are connected over the Voice over Internet(VoIP) and cloud-based technologies to provide customer support.