A significant mistake that many small businesses make is that they don’t take the time to map out their marketing plan. They believe that they can rely on the effectiveness of their products and services without investing resources in reaching out to their target audience.
Finding the perfect customer service representative for your company can be a challenge. The problem is only amplified if you consider assembling an entire customer service team to handle incoming support tickets. However, whether cloud-based, eCommerce or retail, every respectable business needs dedicated customer service agents at its side.
Read more How to Write A Compelling Customer Service Job Description That Attracts Professionals
With a large portion of the workforce currently working remotely, it’s critical that employers are able to offer their employees the support that they need during this time.
Read more 4 Ways You Can Financially Support Your Remote Workforce
There are a lot of challenges that virtual team members face while performing their duties. These challenges vary across different teams at different stages of growth. Several studies have found that virtual teams are healthier, more productive, and enjoy positive work-life balance.
Read more 12 Greatest Challenges Virtual Teams Are Facing Now
On average, you make 35,000 decisions a day- vanilla or chocolate, staying up or sleeping in, to call or to text, to be or not to be…Your life is filled with series of decisions that you take without even thinking about it.
Read more Helping Your Customers Make The Right Decision Every Single Time
To clarify the value of quality service, I believe that service retains the customers you already have, attracts more customers, and develops a reputation that encourages customers to do business with you in the future… even during tough times.
Read more The Value of Relentless Customer Service in Tough Times
It’s no secret that COVID-19 has altered life as we know it. Not only has it changed the way we interact, live even, but it’s also revolutionized how we work. With almost all industries having to step up to the challenge, employees have had to quickly adjust to remote working.
Read more Keeping Your Employees Engaged and Satisfied Through Leadership
Remote work is more popular than before, and this is because the COVID19 pandemic evolves unpredictably. And the amount of people that are working from a desk all day is incredibly high.
“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas Edison Life in the dynamic and unpredictable business world means that sometimes things will not go according to plan. When a business, country or world is in crisis, it is easy to …
When shopping online, most of the time, people do not have a personal interaction with a salesperson. As a result, many customers get frustrated each time they encounter issues on your site or buy your products.
Read more How to Provide Stellar Customer Service on Your Ecommerce Website
