Social Media Etiquette For Customer Service
Thanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now
Continue readingThanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now
Continue reading“One afternoon at a shopping mall during the busy Christmas season, a consultant ventured into an athletic shoe store to buy some new running shoes. This
Continue readingThe American Customer Satisfaction Index (ACSI) Finance and Insurance report has just been released, and this year’s report indicates an overall improvement in customer satisfaction
Continue readingThis is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part
Continue readingThis video below is from CBC’s investigative consumer program (marketplace). They pranked customers in a fashion store, by assigning them an actor who played the role of an
Continue reading