How to Improve Customer Loyalty – Bob Thompson
In this episode of Amazing Business Radio Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies In content packed interview, Bob also shares some best practices for customer service and what is necessary to ensure a successful customer service strategy.
Shep Hyken also shares his thoughts on The Forrester US Customer Experience Index, 2016 report including the top 3 drivers for customer loyalty and 3 drivers that erode customer loyalty.
If you wish to learn how to create more customer loyalty for your business, this is an episode you shouldn’t miss.
Founder & Editor-In-Chief at CXService360
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.
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