How to Improve Customer Loyalty – Bob Thompson

Posted on by

In this episode of Amazing Business Radio Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies In content packed interview, Bob also shares some best practices for customer service and what is necessary to ensure a successful customer service strategy.

Shep Hyken also shares his thoughts on The Forrester US Customer Experience Index, 2016 report including the top 3 drivers for customer loyalty and 3 drivers that erode customer loyalty.

If you wish to learn how to create more customer loyalty for your business, this is an episode you shouldn’t miss.