Infographic: Have You Seen These Customer Experience Statistics?

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A lot of businesses are focusing on improving their customer’s experience in recent years, In fact, 91% of organizations said they aspire to be among the customer experience leaders in their industry. What is customer experience and why is it so important? How does the Customer experience impact business?

Customer Experience can be simply defined as – A customer’s perception of his overall experience in interacting with your organization

In our research and consulting on customer journeys, we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. They also discover more-effective ways to collaborate across functions and levels, a process that delivers gains throughout the company – Havard Business Review

Reading this post implies to a great extent that you’re someone who cares about customer experience or a professional who works in the customer service industry. Below are Customer Experience statistics you should know.

Customer Experience Statistics - Entech Infograph

Source: http://bit.ly/1rvl044 

 

Kelechi Okeke
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