How to Use an Audit to Improve Your Customer Service Process
When you’re looking out from the inside, it can be difficult to fully recognize and understand what your customers are experiencing. But for many businesses
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Author: Dee Hawkins
Dee Hawkins is the founder and CEO of A Better Answer Call Centers. She has been the recipient of the Great Women of Texas award, several industry quality awards for each of her three office locations, and recently was honored with the ATSI Hall of Fame Award for her lifetime commitment and leadership in the call center industry.
