5 Actions that can improve the customer service experience
Having positive interactions with your customer is something that benefits all parties involved. Do we as the service provider get it right with the customer
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Author: David Beaumont
Known for delivering outstanding customer support to clients, David Beaumont is a knowledge seeker and results driven visionary who builds relationships with clients and peers by aiding the end-user through training and development tasks. David is a qualified support professional, HDI Certified and holds a Bachelor of Science in Business Administration, Finance from The Ohio State University. He has more than 15 years of experience in customer service, EDI and client support.
Walking In The Customer’s Shoes – Really
We have all heard the phrase “walk in the customer’s shoes”, but what does it mean to really do this? Let me give my thoughts
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Emotional Intelligence and the Customer – David Beaumont
A customer walks into your store. The customer is browsing around the electronics section of the store. You as the service specialist approach the customer
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How To Make A Customer – David Beaumont
Make a customer??? What does that mean? If you take a look around, every product or service that you consume has been made. Someone or
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