10 Online Courses That Will Boost Your Customer Service Career In 2019
Graduating from school and getting a job can create the impression that any sort of learning is over. You got the job and you were so eager to learn and to soak up all the information you can get your hands on. The problem? You’ve mastered the job so much it has become routine. You just grind away at the job every day. But, just maybe, you still itch to pick up some new skills, expand your knowledge, and diversify your expertise.
But where can you go to do that? I understand it can be difficult balancing between the job, family and schooling. Or shelling out a hefty sum paying for expensive programs. Luckily, thanks to the Internet, there are tons of different tools and educational opportunities right at your fingertips, all in the form of online courses.
If you’ve never tried an online course before, you’d be amazed. They are a very affordable (sometimes even free!) way to grow your skill set and career from the convenience of your home. The best part is that with online courses you can move at your own pace, this allows you to learn at your own time.
Before you hand over your money to training consultants, I suggest you read this article. Here are 10 online customer service and CX courses that are sure to help you step up your customer service career in 2019.
#1. Business Fundamentals: Customer Engagement By Open University (Free)
Not every customer is worth the same to an organization. This four-week-long course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders.
#2. Customer Service: How To Sell More Without Advertising By Miles Furnell
In this course, you’ll learn how to develop a customer-centric strategy and put in place the people, processes and systems to create the ‘wow’ factor, transform your customer experience and grow profits organically, without spending a fortune on marketing.
#3. The Complete Guide to Personas
Businesses need to understand their customers better if they want to create brand-defining experiences that differentiate them from the competition. This course will show you how to understand your customers better – through a tool known as personas. It’s comprehensive, showing you not only why you need to use personas, but giving you a detailed toolbox on how to build them, and how to use them throughout your business.
#4. How To Wow – Key Insights to Help You Deliver A Market Beating Customer Experience
In this course customer service expert Adrian Swinscoe shares practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs on how to design and deliver excellent customer service/experience n a quick and effective way from his best-selling book – How To Wow.
You’ll learn that it’s the smallest things that can make the biggest difference, what customers really value, why, where you can find those little things that can make the biggest difference and what you can do about them
#5. Introduction to Customer Service (Free)
This introductory free customer service course explores the fundamentals of outstanding customer service provision from a modern business perspective. This course is 100% free of charge and with no strings attached. It is ideally suited to those already working in a customer service capacity or considering exploring a new career area
#6. Customer Experience Essentials Certification Course
The CX Essentials course will provide you with an understanding of the ‘essentials’ you need to know, the right questions to ask and frameworks and templates to help you get off to a great start. It is designed for people who want to understand the essentials of CX.
#7. The Digital Economy: Selling Through Customer Insight
This online course applies fresh thinking to how marketing and selling activities combine to create customers who keep coming back. You will develop an understanding of how customer relationship management breeds business development success; how marketing influences customers; and learn how marketers increasingly draw on powerful information systems to build a holistic view of customers.
#8. Branding and Customer Experience (Free)
Whether you come from a Branding or a Customer Experience background, this course will explore the synergies and the intersection of the two disciplines. In this course makes use of a framework – adapted from Customer Journey Mapping – for focusing and organizing your thinking about the operational implications of branding projects.
Through this framework, you can derive an operational language for aligning activities and measuring impacts across multiple departments and the customer touch points.
#9. The Culture of Service: New Perspective on Customer Service Relation (Free)
This course focuses on the social and cultural aspects of services. You will learn how to analyze customer interactions, using video data taken in actual services. Through discussions of a variety of services such as sushi bars, restaurants, hotels, and apparel, you will explore the nuanced and paradoxical nature of customer relations and discuss how to design services from a cultural perspective.
#10. Brilliant Customer Service: How to Impress your Customers!
The course will provide you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. You’ll learn how to handle any complaints you receive in a totally professional manner. You will also be introduced to the benefits of customer relationship management (CRM) and learn how it can become the vehicle that drives up your standards of service.
I have shared with you in this post, the best lists of free and paid customer service and CX courses. Now, it’s time to make a move.
Don’t forget to share this article with your friends and colleagues in customer service, it could make a huge difference in their career!
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