Getting a Banking Experience at Your Local Bar?
Suppose you walked into your favorite bar on Friday, and notice new chairs, tables, security and a queue guide (that’s right, a queue guide). After you’ve
Continue readingSuppose you walked into your favorite bar on Friday, and notice new chairs, tables, security and a queue guide (that’s right, a queue guide). After you’ve
Continue readingAnyone who has worked the cash register at a retail location or staffed a company’s help phone line will tell you: Customer service isn’t easy.
Continue readingCumbersome approval processes make delivering great customer experiences an uphill task. When front line service reps are not empowered to resolve customer complaints, it results in longer processing
Continue readingWhen you are able to render the sort of service that leaves your customers satisfied, happy or excited, you can bet they’d want to come
Continue readingCustomer Relationship Management (CRM) is the process of managing an organization’s interaction with its customers and prospects by using strategies, processes & technology to organize,
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