5 Important Customer Service Trends In 2017 [Infographic]
A study by NewVoiceMedia revealed that companies lose more than $62 billion due to poor customer service. Customer service & CX are now very critical
Continue readingA study by NewVoiceMedia revealed that companies lose more than $62 billion due to poor customer service. Customer service & CX are now very critical
Continue readingFor you customer service isn’t just a career, it’s a way of life. Hell, you love customers more than a lot of people in your
Continue readingCommunication is a staple component of customer service and the eyes are a necessary tool for translating and analyzing body language signals that enhance communication
Continue readingThanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now
Continue reading“One afternoon at a shopping mall during the busy Christmas season, a consultant ventured into an athletic shoe store to buy some new running shoes. This
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