Customer Paid For A Full Page Newspaper Complaint

Newspaper complaint

Sometimes it amazes me how determined customers can get, in ensuring their complaint is heard. Some customers can hold grudges for a long time (read story here), while some are prepared to even spend money to ensure the public gets to know about the bad experience they’ve had with a brand.

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Infographic – 10 Ways To Improve Customer Service

ways to improve customer service

We’re in an age where customers have significantly more power than business entities they interact with, customers can now –

  • Buy from you, a local competitor or a competitor 2 time zones away with a click of a button, or
  • They can tell friends (and thousands of strangers) to buy or not buy from you depending on what their experience has been like.

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