Sometimes it amazes me how determined customers can get, in ensuring their complaint is heard. Some customers can hold grudges for a long time (read story here), while some are prepared to even spend money to ensure the public gets to know about the bad experience they’ve had with a brand.
Continue reading Customer Paid For A Full Page Newspaper Complaint
You’ve probably recorded a notable customer service experience that’s less than ideal. If so, it may be a good signal to work through the status of your customer service department, and ways you can improve it.
Continue reading How to Improve Your Customer Service [Infographic ]
We’re in an age where customers have significantly more power than business entities they interact with, customers can now –
- Buy from you, a local competitor or a competitor 2 time zones away with a click of a button, or
- They can tell friends (and thousands of strangers) to buy or not buy from you depending on what their experience has been like.
Continue reading Infographic – 10 Ways To Improve Customer Service