Gmail as a Help Desk: Does It Kill Your Customer Service?
Customer support and relationship matter for every company. Some businesses use Gmail as a help desk while others turn to more advanced software to deal
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Tag: Customer Service tools
#13 Productivity Tips For Customer Service Professionals
A career in customer service is one that is both challenging and quite rewarding. In order for any individual to excel in their chosen career
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When today’s customers require support, they don’t think in terms of channels. They reach out to your company through whatever means is most convenient or
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Infographic: 2016 The Year of The Customer
Businesses have come to realize that their customers experience is unarguably tied to their profitability. For those businesses that are yet to understand why this is so, below
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Infographic: Emotional Intelligence and You
Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more
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