Call centers are high-pressure environments, you have to deal with customers rude or nice, you also have to bear in mind that your calls are being monitored and timed, comes with a lot of stress (physical and emotional).
Kayako surveyed a cross-section of customer support professionals early this year to discover what motivates and excites them about their jobs and their challenges in 2016.
Continue reading Infographic: Challenges Facing Customer Support Professionals in 2016
In the business of rendering service to the public, dealing with people every day can be hard on the nerve sometimes, especially when you have to deal with difficult people or complaints regularly. Workplace stress is one of the most common causes of job dissatisfaction.
Learning how to manage stress is important as stress impacts negatives both in work productivity and health (physical and emotional).
While you can’t control everything in your workplace, or the type of Customers you deal with. You are not completely helpless when it comes to dealing with stress.