Free eBook: 6 Tips That Would Enhance Your Customer Service Career

Although customer service can be challenging, it is also very rewarding and it makes a great career choice for those who enjoy interacting with people and being of help to others. These amazingly reliable people ensure customers are happy and satisfied and provide business owners with the competitive advantage over their competition.

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CXService360 Customer Service Quiz

How much do you really know about customer service?

It is important that every professional test their knowledge in their chosen career path, from time to time.
With rapid changes in the world today, you might be surprised to discover new trends and insights you might have completely missed out on.

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Is Your Contact Center An Annoying, Time Waster?

Over the weekend, I was doing a little research and I stumbled across an article on listserve written in 2010 – 10 Most Annoying Time-Wasters. The article is a list of 10 things that both annoy you and waste your time, surprisingly Customer support services ranked 2nd place on the list, just behind the ‘Tyranny of choice‘ consumers face as a result of having an overabundance of choices to make.

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Developing a Customer Service Vision

When you don’t know where you are going, it is really hard to get there. Delivering exceptional customer service starts with defining clear and motivating vision of what you want to become. This is referred to as a customer service vision, without it, your employees can’t have a clear direction as to what to do for sure to ensure service standards are met.

How can you reach your goals if you don’t know where you are going?

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Customers Are People, Not Numbers – Shep Hyken

Alot of times service reps  treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see each other. They are impersonal and treat you like an account number or file. They respond to you with a less than enthusiastic tone of voice that makes most people wonder if the company actually cares.

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The Power Of a Simple Smile

Great Customer Service always starts with a smile, and with good reason. In business it is important that to every customer you meet, your facial expression and body language must say-

 “Welcome! i’m so glad you’ve come today”

importance of smiling
Image credit: 2015.dcshorts.com

Consumers can be cynical, they want to know that the companies they do business with are trustworthy, honest and real.

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Five Shocking Customer Service Statistics

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It is no new knowledge that if Customers don’t buy, you’ll soon be out of business (and probably in debt), this is why top brands and organizations make good effort to ensure that every aspect of their Customers’ interaction with them is positive.

Do you work in a organization where the management doesn’t really think Customer Service is worth spending resources on?

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Why Your Brand Should Have Good Social Media Presence

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Although social media is relatively recent, we can all agree that it is here to stay, and it has turned itself into a vital part of Customer Service and Marketing. With close to 1.4 billion active daily Facebook users and 645 million registered twitter profiles, not to mention Instagram, LinkedIn and a host of other social media platforms, it has become imperative for brands & companies to have a flexible and interactive social media presence.

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Apple Creates a New Twitter General Support Channel

Apple has expanded its presence on Twitter, adding an English-language general support channel — called @AppleSupport — They will be tweeting out tips and tricks, as well as offering to help users with any Apple-related questions they may have.

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