How much of a good listener do you think you are? Most people believe they’re good at listening, but in reality, good listeners are rare which is why whenever you come across one, it makes that person a joy to communicate with, especially when you are a customer trying to explain that delicate issue or solicit advice from a company representative. Continue reading 8 Things That Make You A Bad Listener [Slideshow]
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes after the purchase, when the customer needs some form of assistance, wants to make an inquiry or complaint. At this point, it is the customer service team that is tasked with the responsibility of ensuring the customers’ concerns are addressed in a manner that leaves them feeling good and confident in the ability of the brand to meet their needs.
Body Language is an important aspect of communication between customers and service representatives. it is important for customer service reps to be trained to interpret these signals and avoid mistakes that might impact negatively on their interactions with customers, sadly it is often overlooked by employers even though it affects the quality of the customer’s experience during interaction with the brand.
When you are able to render the sort of service that leaves your customers satisfied, happy or excited, you can bet they’d want to come back again, and if their expectations are met a bit consistently, they are likely to come back with someone else, tell people about you or both.
This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part 1, read it here.
Here are 4 more tips that will help you make the most of your career as a customer service professional.
A customer service career is an interesting, challenging and rewarding one. The duties of customer service professionals will vary from company to company, but most of the time it involves attending to inquiries or service requests from customers via mediums such as Telephone, Email, live chat, Face-to-Face & even on social media.
This video below is from CBC’s investigative consumer program (marketplace). They pranked customers in a fashion store, by assigning them an actor who played the role of an incompetent sales assistant.
The ability to recognize and understand emotion in other people is important in building & sustaining relationships in business and interpersonal relationships. A brand’s opportunity to demonstrate that it really understands what its customers feel comes through its various customer service channels.