Great Customer Service is More Than Just Saying Yes – Shep Hyken

Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.

In this 3 minute video customer service expert Shep Hyken explains why customer service is more than saying yes to requests.He also highlights the important ingredient for  great customer service. Watch below

 

 

A touch of personality is very important in art of rendering great customer service. Putting in a touch of personality makes the experience even more memorable and paves the way for inspiring customer service stories