Customer Service Body Language Mistakes You Should Avoid
Body Language is an important aspect of communication between customers and service representatives. it is important for customer service reps to be trained to interpret
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Most Important Qualities of Customer Service Reps
Anyone who has worked the cash register at a retail location or staffed a company’s help phone line will tell you: Customer service isn’t easy.
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How To Deal With Angry Customers (Video)
Dealing with angry customers is something no customer service professional looks forward to, unfortunately managing angry customers is somewhere in the job description of most
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Do Not Make Your Customers This Frustrated!
I recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
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Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s
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