The Evolution of ChatBots – All You Need To Know [Infographic]
A chatbot is a computer program that conducts a conversation using rules and Artificial Intelligence to simulate a human-like interaction with users. Chatbots are used to create engaging interactions with users and they have been around longer than most people think. The first chatbot (called ELIZA) was developed over 50 years ago in the 1960s and since then chatbots have evolved and advanced tremendously.
Chatbots have become increasingly popular in the last couple of years, as more business owners realize that implementing a chatbot has great benefits, a lot of which help to align business goals with great customer experience. This infographic contains very insightful information about the evolution of chatbots, market trends, the future outlook for chatbot technology and much more.
Chatbot technology is impacting positively on the way businesses interact with customers and they have the ability to handle a wide range of tasks – from answering customer enquiries to taking Pizza orders, checking your bank account balance and even personalized marketing. Already these bots are getting to the point where users will find it difficult to determine whether or not they are interacting with a program or with a real customer service rep.
While chatbots cannot completely replace humans in customer service, (at least not anytime soon) understanding the concept and knowing how your business can benefit from the technology is important for staying competitive and relevant.
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This is a monster of a post Pete, and on a subject I really need to be better at. I keep an eye on page views but don”t spend nearly enough time working with other metrics. And the infographic is 👌
Thank you for your comment! Glad you find the infographic valuable 🙂