10 Things You Can Do To Improve Employee Experience [Infographic]
Customer experience (CX) has been on the front burner for organizations for a long time now. While it plays a very important role in winning
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Tag: Employee Engagement
Steps To Empowering Your Front-line Service Team
Cumbersome approval processes make delivering great customer experiences an uphill task. When front line service reps are not empowered to resolve customer complaints, it results in longer processing
Continue readingMore Ways To Celebrate Customer Service Week
In this episode of Amazing Business Radio, Shep Hyken speaks with the President of the International Customer Service Association Bill Gessert. In this content packed interview, Shep
Continue readingCreative Ways To Reinforce Your Customer Service Culture
Organizations all over the world now realize the importance of having satisfied customers who can refer more people to them, this begins with having a strong customer
Continue readingInfographic – Why You Can’t Afford to Ignore Employee Engagement
Employee engagement is very important for every organization that hopes to make positive improvements on their customer satisfaction indices. Employees who are not passionate about their
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