Everything is consumer-focused today. From customer expectation to customer interaction with businesses, a lot of areas have evolved. Hence, businesses are also adapting to the
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Automatic dialers have changed the way call centres operate. These outbound calling systems have the ability to automatically dial numbers from a list of contacts.
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The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
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The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses.
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