Tag: call center management

How Call Center Outsourcing Can Make Your Customer Experience Better

Posted on March 23, 2021January 10, 2024 by Pratik Salia

Everything is consumer-focused today. From customer expectation to customer interaction with businesses, a lot of areas have evolved. Hence, businesses are also adapting to the

Benefits Of Auto Dialers For Businesses

Posted on December 1, 2020February 23, 2021 by Kelechi Okeke

Automatic dialers have changed the way call centres operate. These outbound calling systems have the ability to automatically dial numbers from a list of contacts.

Could Distraction Be Costing Your Company Dearly? – Jeff Toister

Posted on May 14, 2019July 4, 2020 by Jeff Toister

The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email

Measuring Call Centre Performance – 8 Metrics You Should Track

Posted on March 19, 2019January 3, 2023 by Kelechi Okeke

The call centre isn’t just about picking up the phone 24/7, it plays a pivotal role in supporting customers and managing their relationship with businesses.

Tag: call center management

How Call Center Outsourcing Can Make Your Customer Experience Better

Benefits Of Auto Dialers For Businesses

Could Distraction Be Costing Your Company Dearly? – Jeff Toister

Measuring Call Centre Performance – 8 Metrics You Should Track

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