Why Sexual Harassment is a Customer Service Issue – Jeff Toister
Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made
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Tag: abusive customers
Drawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
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