How to Measure Your Voice of Customer (VoC)
It isn’t enough to develop an idea of how customers are experiencing a brand just by looking at sales or the amount of time spent
Continue readingIt isn’t enough to develop an idea of how customers are experiencing a brand just by looking at sales or the amount of time spent
Continue readingHave you walked into a mall lately? If so, you have probably seen a staggering sight, as every other storefront is blackened with an absence
Continue readingWe asked business people what their main business priorities are for the next five years, and again the same answer prevailed. Can you imagine what
Continue readingThe connection between customers and support teams is vital to every business’s success. This has become especially important as companies have had to move to
Continue readingNowadays, it is necessary to understand your customer wants to be successful in the competitive business landscape. By listening to your customers’ views, you can
Continue reading