Emotional Intelligence and the Customer – David Beaumont
A customer walks into your store. The customer is browsing around the electronics section of the store. You as the service specialist approach the customer
Continue reading
Search Results for: emotional intelligence
Emotional Intelligence & Your Career (Infographic)
Emotional Intelligence or Emotional Quotient is as important as a person’s IQ (Intelligence Quotient) when it comes to work and career excellence. It plays an
Continue reading
Infographic: Emotional Intelligence and You
Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more
Continue readingEmotional Intelligence Series – Part 1
In today’s world, now more than ever, creating extraordinary Customer experience is becoming an edge businesses have over competition, and has become critical for survival.
Continue reading
Why We Need More Emotionally Intelligent Leaders – Tal Shnall
At a recent seminar, I covered the topic of social competence of emotional intelligence. The social competence of leadership demonstrates that the leader has empathy
Continue reading
