11 Costly Customer Survey Mistakes You Should Avoid [Infographic]
Knowing what the customer wants and how they think about a brand or its products has become increasingly necessary in business and surveys are a
Continue readingKnowing what the customer wants and how they think about a brand or its products has become increasingly necessary in business and surveys are a
Continue readingThe customer’s experience is the final outcome of his/her overall experience interacting with a brand. It has now become a tool which can differentiate various
Continue readingRecently angry customers of a certain Nigerian airline lost all cool and attacked a manager of the airline after their flight was delayed for 3 days
Continue readingSuppose you walked into your favorite bar on Friday, and notice new chairs, tables, security and a queue guide (that’s right, a queue guide). After you’ve
Continue readingWhen you are able to render the sort of service that leaves your customers satisfied, happy or excited, you can bet they’d want to come
Continue reading