Racism or negative ethnicity should have no place in a business environment. Negative comments about a person’s skin color, ethnicity or culture is very offensive and unacceptable in any social situation. Sadly you might come across a number of customers, who have adopted the ideology that a particular race, ethnic group, or tribe is inferior. Dealing with such racist customers can be very difficult, especially when their negative remarks are as a result of anger.
What do you do when a customer hurls racist remarks at an employee (you) or other customers? Here are tips on how to handle racist or bigoted customers – Continue reading Tips On How To Handle Racist Customers