Basic Listening Skills Quiz

A lot of people believe they are good listeners yet they hardly know the difference between hearing and listening. The ability to listen actively is a fundamental skill, and it plays an important role in customer service when employees & customers interact.  How good are you at listening? Take this quiz to find out.  Continue reading Basic Listening Skills Quiz

CXService360 Customer Service Quiz

How much do you really know about customer service? It is important that every professional test their knowledge in their chosen career path, from time to time.
With rapid changes in the world today, you might be surprised to discover new trends and insights you might have completely missed out on.

Continue reading CXService360 Customer Service Quiz