6 Ways to Establish a Winning Customer Service Culture – Tal Shnall

A service culture is a true competitive asset. Not necessarily in the accounting definition, but a form of human potential. A toxic culture and negative customer experience can be a liability for any business. Leaders must be intentional about establishing a service culture. Often times when I speak with new clients, I encounter several slogans and good intentions to turn a company culture around. Continue reading 6 Ways to Establish a Winning Customer Service Culture – Tal Shnall