6 Tips On Managing Customer Expectations [Slideshow]
From the moment customers become aware of a brand and its products or services, they begin to anticipate a set of behaviours or actions from
Continue reading
Tag: Customer Relations Management
Hilarious Email Sent By An Angry Customer
I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over an event
Continue readingSuccess Tips In A Customer Service Career Part 2
This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part
Continue readingSuccess Tips In A Customer Service Career Part 1
A customer service career is an interesting, challenging and rewarding one. The duties of customer service professionals will vary from company to company, but most of the time
Continue readingIs It Easy For Your Customers To Complain?
This video below is from CBC’s investigative consumer program (marketplace). They pranked customers in a fashion store, by assigning them an actor who played the role of an
Continue reading
