Educating Your Customers: The Benefits & How To Achieve It

Educating customers is something businesses can benefit from, but most shy away from it due to false assumptions such as – the belief that a more educated customer will be less loyal or ‘know too much’. It’s time to let go of these assumptions and truly empower your customers with knowledge and insights that help them understand your products and how it can be of value to them. Continue reading Educating Your Customers: The Benefits & How To Achieve It

Why Great Ambience Is Important In The Customer Experience

Ambience is important in your customer’s experience, the customers will form an impression of your business based on the ambience of your offices & outlets, this impression can either be positive or negative and will ultimately have an impact on their overall experience with your brand (CX). Continue reading Why Great Ambience Is Important In The Customer Experience

Is It Easy For Customers To Patronize You?

“One afternoon at a shopping mall during the busy Christmas season, a consultant ventured into an athletic shoe store to buy some new running shoes. This particular consultant actually specialized in retail. He consulted both for retailers trying to improve their operations, as well as for manufacturers trying to sell their wares in to retailers and retail chains. So whenever he went out on his own to buy anything he was always an observant shopper.

Continue reading Is It Easy For Customers To Patronize You?

Hilarious Email Sent By An Angry Customer

I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over an event that had occurred years before! This customer doesn’t forget, and he doesn’t forgive easily.

Read below:

Continue reading Hilarious Email Sent By An Angry Customer

American Customer Satisfaction Index (ACSI) Finance and Insurance Report 2016 (Highlights)

The American Customer Satisfaction Index (ACSI) Finance and Insurance report has just been released, and this year’s report indicates an overall improvement in customer satisfaction for Banks & Insurance companies in the United states.

Continue reading American Customer Satisfaction Index (ACSI) Finance and Insurance Report 2016 (Highlights)

Getting a Banking Experience at Your Local Bar?

Image: uncorkd.biz

Suppose you walked into your favorite bar on Friday, and notice new chairs, tables, security and a queue guide (that’s right, a queue guide). After you’ve spent a few minutes on the queue, it’s finally your turn to order your drinks! but there’s something not right about the type of service you’re getting on this day.

Continue reading Getting a Banking Experience at Your Local Bar?

Steps To Empowering Your Front-line Service Team

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Cumbersome approval processes make delivering great customer experiences an uphill task. When front line service reps are not empowered to resolve customer complaints, it results in longer processing time,  impatient customers and frustrated employees who have to manage the customer. The longer it takes for the request to resolved, the poorer the experience becomes. Continue reading Steps To Empowering Your Front-line Service Team

Success Tips In A Customer Service Career Part 2

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This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part 1, read it here.

Here are 4 more tips that will help you make the most of your career as a customer service professional.

Continue reading Success Tips In A Customer Service Career Part 2

Success Tips In A Customer Service Career Part 1

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A customer service career is an interesting, challenging and rewarding one. The duties of customer service professionals will vary from company to company, but most of the time it involves attending to inquiries or service requests from customers via mediums such as Telephone, Email, live chat, Face-to-Face & even on social media.

Continue reading Success Tips In A Customer Service Career Part 1