6 Reasons Why Your Customers Do Not Complain

Customer loyalty is critical to the survival of any business. If your customers suddenly find good reasons to start visiting your competitors, maybe it was because they weren’t satisfied with your product, or the type of service they received while with you. None of them ever told you about any problems they were having, they just stopped coming.
If that sounds strange, then consider the following statistics – Continue reading 6 Reasons Why Your Customers Do Not Complain

Lessons From The Oldest Written Customer Complaint

Oldest Written Customer Complaint
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The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper ingots (chunks of copper ore) he received from a merchant name Ea-nasir.

This transaction occurred n the Middle Bronze Age, at the time when copper and its alloys, bronze, and brass were primarily used for making useful and decorative objects.

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How To Turn An Angry Customer To An Advocate

It doesn’t matter how great your service or products are, and in reality, not all Customers will love you or be satisfied. In fact, many of them may not even like you. On some days you might be referred to in derogatory terms such as – useless, incompetent, fraud, or other unsavory terms. It comes with the job in Customer service (Don’t take it personally).

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