Can E-Commerce Stores Survive Without Live Chat?

As today’s society moves rapidly towards an even more digitized age, the e-commerce industry continues to grow and develop at a proportional rate.  Many businesses are starting to go completely online or develop an online section. One of the key struggles for online businesses is to stand out from the competition and catch the attention of potential customers. Continue reading Can E-Commerce Stores Survive Without Live Chat?

When it Comes to Customer Service, Be a Leader – Shep Hyken

This week we are sharing a guest blog from New York Times bestselling business author & customer service expert – Shep Hyken! 
Shep illustrates what it takes to be a leader in customer service with a great story about an encounter he had with an airline Pilot. Kelechi Okeke

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20 Critical Customer Service Skills All Sales Reps Should Master

CS skllls

Customer service is essential to every business. Not only does keeping your Customers happy help ensure they continue their relationship with your company, it also attracts new business.

Customer service has gone beyond being  a department to being a core responsibility of every brand employee, especially those who interact with Customers.

These are 20 skills you should master to super charge your sales career and distinguish yourself in the field.

Continue reading 20 Critical Customer Service Skills All Sales Reps Should Master