How much of a good listener do you think you are? Most people believe they’re good at listening, but in reality, good listeners are rare which is why whenever you come across one, it makes that person a joy to communicate with, especially when you are a customer trying to explain that delicate issue or solicit advice from a company representative. Continue reading 8 Things That Make You A Bad Listener [Slideshow]
It doesn’t matter how great your service or products are, and in reality, not all Customers will love you or be satisfied. In fact, many of them may not even like you. On some days you might be referred to in derogatory terms such as – useless, incompetent, fraud, or other unsavory terms. It comes with the job in Customer service (Don’t take it personally).
Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without giving appropriate attention to the very essential Customer Service skill of Listening.
Listening, constitutes a great portion of our interaction with Customers, one would have to listen very actively in order to understand what a Customers really wants. Yet most of the time people confuse ‘hearing’ with ‘listening’ and fail to realize that they have completely different meanings.