Why Live Chat Is Crucial For Customer Support – Jason Grills

Since the beginning of the global Internet age, everyone started going online. This includes business organizations as well. Naturally, when businesses realized just how many people are online on a daily basis, they saw the opportunity to expand their business incentives to the digital world as well. Continue reading Why Live Chat Is Crucial For Customer Support – Jason Grills

10 Customer Experience Mistakes You Should Avoid

Customer Experience MistakeWe are in the age of the customer, there’s no doubt about it. Customers have more power over businesses at this point in history than at any other time. In fact, one customer today can share an experience with millions of people effortlessly and without spending a dime, thanks to the internet & social media. This implies that brands have their reputation at stake each time a customer shares their experience with the business online. Continue reading 10 Customer Experience Mistakes You Should Avoid

11 Costly Customer Survey Mistakes You Should Avoid [Infographic]

Customer Survey MistakesKnowing what the customer wants and how they think about a brand or its products has become increasingly necessary in business and surveys are a popular and effective way of getting the information required. Designing a survey involves much more than just choosing the questions to ask, care must be taken to avoid customer survey mistakes that occur during development.  Continue reading 11 Costly Customer Survey Mistakes You Should Avoid [Infographic]

11 Important Websites For Customer Service Professionals

The internet is a very large place, with an endless number of websites, tools, and resources out there, it is important to know which is worth your time.
We understand how busy you are and how challenging customer service can be, so we have taken the liberty to do all leg work and filter out websites that can add value to your career. Continue reading 11 Important Websites For Customer Service Professionals

5 Tips On How To Build Rapport With Customers

Customers in any business are attracted to enjoyable, comfortable experiences and will generally prefer to do business with those organizations they have built a good relationship with. Building rapport with customers is important in developing the positive relationship necessary for great service delivery. The ability of employees to build and sustain rapport with customers is important to every company’s success.  Continue reading 5 Tips On How To Build Rapport With Customers

How Artificial Intelligence In Banking Can Improve CX

Artificial Intelligence In BankingArtificial Intelligence (AI) is no longer sci-fi, it is here today and it has reached maturity. This is due to huge advances in the development of machine learning, Natural Language Processing, and cognitive computing. Already, in the Video game industry, there has been significant progress in AI development, now there are AI opponents that learn to manipulate and use the gaming environment to enhance their survival. Continue reading How Artificial Intelligence In Banking Can Improve CX