A study by NewVoiceMedia revealed that companies lose more than $62 billion due to poor customer service. Customer service & CX are now very critical in the long term success of businesses, it is now important that customer service & CX professionals pay close attention to customer service trends to stay ahead of the curve.
For you customer service isn’t just a career, it’s a way of life. Hell you love customers more than a lot of people in your life and even believe your calling is to be a super hero customer service rep.
Whether you’ve got an obsession for customers that makes your partner jealous or you simply love your customer service career, here are 14 humorous signs that your are obsessed with customer service –
Communication is a staple component of customer service and the eyes are a necessary tool for translating and analyzing body language signals that enhance communication in face to face conversations. Listening with your eyes means actively observing the body signals and non-verbal behavior of the speaker as he/she talks to you.
Thanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now been accepted by society as a viable means of communication has come to influence the way customers interact with business entities. According to this report by the Global web index, Internet users (about 3.2 billion people) have an average of 7 social accounts, up from 3 in 2012.
One afternoon at a shopping mall during the busy Christmas season, a consultant ventured into an athletic shoe store to buy some new running shoes. This particular consultant actually specialized in retail. He consulted both for retailers trying to improve their operations, as well as for manufacturers trying to sell their wares in to retailers and retail chains. So whenever he went out on his own to buy anything he was always an observant shopper.
Every business needs customers and patrons to grow, but it won’t happen if customers keep leaving and never come back. Think of a bucket with holes, it would never get full as long as it keeps leaking.
The customer’s experience is the final outcome of his/her overall experience interacting with a brand. It has now become a tool which can differentiate various brands competing in a given market. This experience determines whether the customer comes back or refers the brand to others.
Nobody is born productive, being a productive individual comes from developing habits and skills which can help you plan and organize better. A productive individual is able to get much more done with less, and In customer service this will enable you maximize your efficiency, deliver a better customer experience, and become a valuable team member. Hence the need to boost productivity.
You’ve probably recorded a notable customer service experience that’s less than ideal. If so, it may be a good signal to work through the status of your customer service department, and ways you can improve it.
Recently angry customers of a certain Nigerian airline lost all cool and attacked a manager of the airline after their flight was delayed for 3 days with no communication or any attempt by the airline to cater for inconveniences or provide refunds.