As today’s society moves rapidly towards an even more digitized age, the e-commerce industry continues to grow and develop at a proportional rate. Many businesses are starting to go completely online or develop an online section. One of the key struggles for online businesses is to stand out from the competition and catch the attention of potential customers. Continue reading Can E-Commerce Stores Survive Without Live Chat?
Great customer service stories or memorable experiences are fun to read about, they also serve as a training or motivational tool to inspire customer service teams and businesses to strive to go the extra mile in ensuring their customers are satisfied. Continue reading Great Customer Service Story – The Locksmith
Everyone wants a customer-focused team.
Imagine a group of employees who are so obsessed with customer service that they work hard to solve problems, give extra effort, and always seem to do the right thing.
You probably know of a few companies where employees are like that. So what’s their secret?
This week we are sharing a guest blog from New York Times bestselling business author & customer service expert – Shep Hyken!
Shep illustrates what it takes to be a leader in customer service with a great story about an encounter he had with an airline Pilot. – Kelechi Okeke
In today’s very competitive business stage, customer interaction with brands has become richer and more engaging thanks to big data and analytics. Delivering a great customer experience now requires having good individual insights on customers, their interactions, preferences and the ability to meet them in a channel of their choosing. Harnessing customer data to enhance their experience and improve loyalty is what data-driven CX is all about. The ability of an organization to achieve this will set them apart from competition and ensure long-term profitability.
You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced that your business needs it or what benefits you stand to gain from using a CRM solution.
This post will give you an overview of what CRM is about, and reasons why you should invest in CRM.
In every customer service team, everyone has their unique strengths and capabilities that enable the whole team to deliver great service to the customer. This fun customer service quiz is a great way to let your hair down a bit (Just be sure you don’t keep a customer waiting).
Continue reading Fun Customer Service Quiz – Which Customer Service Hero Are You?
Customer complaints are very valuable for the growth & improvement of any company, these complaints help businesses identify problems with employees, products or processes and provides the opportunity to fix such issues before further problems arise which impact negatively on the brand.
A study by NewVoiceMedia revealed that companies lose more than $62 billion due to poor customer service. Customer service & CX are now very critical in the long term success of businesses, it is now important that customer service & CX professionals pay close attention to customer service trends to stay ahead of the curve.