It is no new knowledge that if Customers don’t buy, you’ll soon be out of business (and probably in debt), this is why top brands and organizations make good effort to ensure that every aspect of their Customers’ interaction with them is positive.
Do you work in an organization where the management doesn’t really think Customer Service is worth spending resources on?
Most people dread the experience of having to wait in a long queue for a service, and some won’t even mind spending extra money if it guarantees instant service. The psychology behind waiting time says –
5 minutes spent on queue = 12 minutes perception.
The longer the wait, the double the perception of time spent.
These are few tricks that help reduce the perceived waiting time
Although social media is relatively recent, we can all agree that it is here to stay, and it has turned itself into a vital part of Customer Service and Marketing. With close to 1.4 billion active daily Facebook users and 645 million registered twitter profiles, not to mention Instagram, LinkedIn and a host of other social media platforms, it has become imperative for brands & companies to have a flexible and interactive social media presence.
Apple has expanded its presence on Twitter, adding an English-language general support channel — called @AppleSupport — They will be tweeting out tips and tricks, as well as offering to help users with any Apple-related questions they may have.
A career in Customer Service can be quite rewarding if you go into it with the right attitude and skills. If you’re looking forward to having a career in Customer Service, it’s important that you know what skills employers are going to be looking out when recruiting employees for a customer service role. In this series I’ll share the basic skill sets you have (or acquire), for a rewarding Customer Service career.
Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without giving appropriate attention to the very essential Customer Service skill of Listening.
Listening, constitutes a great portion of our interaction with Customers, one would have to listen very actively in order to understand what a Customers really wants. Yet most of the time people confuse ‘hearing’ with ‘listening’ and fail to realize that they have completely different meanings.