Five Tips to Improve User Experience on your Website

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If you own a website then you really should read this.

Have you ever wondered – What first impression do users get when they visit my website? The answer to this question goes a long way to determine whether or not they stay, leave or come back.

This makes it quite necessary that your website users/visitors have a great experience when they visit your site. If a user finds your website complex and uninteresting, chances are they’d simply move to another site, right? Continue reading Five Tips to Improve User Experience on your Website

Ten Important Points To Note In Customer Service

  • The Customer is your Boss:

    Never forget you’re in business to render service to Customers.  The Customer pays the bills and makes our employment possible.
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  • Be A Good Listener:

    Practice listening actively to your Customers, pay attention to what is being said, and how it’s being said (tone of voice, body language etc.), that way you can learn a lot from the Customer and be better positioned to offer assistance.

Continue reading Ten Important Points To Note In Customer Service

Emotional Intelligence Series – Part 1

Emotional intelligence

In today’s world, now more than ever, creating extraordinary Customer experience is becoming an edge businesses have over competition, and has become critical for survival.

Because emotions play a great role in determining where, how and why a Customer buys or uses a particular product/service.

It is important that Service reps & Customer interfacing staff in any organization have some degree of Emotional Intelligence.

Continue reading Emotional Intelligence Series – Part 1

Customer Service: Managing Workplace Stress

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In the business of rendering service to the public, dealing with people every day can be hard on the nerve sometimes, especially when you have to deal with difficult people or complaints regularly. Workplace stress is one of the most common causes of job dissatisfaction.
Learning how to manage stress is important as stress impacts negatives both in work productivity and health (physical and emotional).
While you can’t control everything in your workplace, or the type of Customers you deal with. You are not completely helpless when it comes to dealing with stress.

Continue reading Customer Service: Managing Workplace Stress