Employee Engagement & Customer Satisfaction

It’s no news that Happy Employees = Happy Customers

Employees and customers are closely linked; as what one does affects the other. Rude, aggressive customers will cause misery for employees and lower morale, while disengaged and unhappy employees cannot provide a good customer experience.

Continue reading Employee Engagement & Customer Satisfaction

Six Basic Skills Every Call Center Service Representative Should Have

If you are a call centre representative, you’ll at some point find yourself assuming the roles of company representative, marketer, solutions expert or counselor  – sometimes it can  happen all at once – in one call.

These challenges aren’t for everyone; it takes certain skill sets and qualities to be an effective/ideal employee in a call centre.  Here are a few  basic skills you should have (or develop)to excel in your career as a call centre agent

Continue reading Six Basic Skills Every Call Center Service Representative Should Have

The Power Of a Simple Smile

Great Customer Service always starts with a smile, and with good reason. In business it is important that to every customer you meet, your facial expression and body language must say-

 “Welcome! i’m so glad you’ve come today”

importance of smiling
Image credit: 2015.dcshorts.com

Consumers can be cynical, they want to know that the companies they do business with are trustworthy, honest and real.

Continue reading The Power Of a Simple Smile

Asking The Right Questions, In the Right Way

In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your choice of words can play a great role in shaping the Customers perception of the brand.

Continue reading Asking The Right Questions, In the Right Way

20 Critical Customer Service Skills All Sales Reps Should Master

CS skllls

Customer service is essential to every business. Not only does keeping your Customers happy help ensure they continue their relationship with your company, it also attracts new business.

Customer service has gone beyond being  a department to being a core responsibility of every brand employee, especially those who interact with Customers.

These are 20 skills you should master to super charge your sales career and distinguish yourself in the field.

Continue reading 20 Critical Customer Service Skills All Sales Reps Should Master

The Futuristic Customer Experience is Here

635931184620906632-hilton-robot

As our achievements in technology advance, companies will find a way to leverage on these advances to give more value to the products and services they offer.

Continue reading The Futuristic Customer Experience is Here

Why Should I Delight my Customers?

customer-service

Customer Service is what almost every forward thinking institution/brand renders to their clients at their various contact points – the smile, the courtesy, respect, empathy and all the other Customer Service nitty-gritty.

However Delightful Customer service is achieved when the service received by the Customer exceeds his/her anticipated response from the company/service rep. it could be the really enthusiastic service rep who went the extra mile, or a surprise gift card, or coffee for Customers waiting for one service or the other, there are a lot of avenues to delight Customers.

Continue reading Why Should I Delight my Customers?

What Millennials Expect from Their Banks

Millenials
Image credit: www.newmediaandmarketing.com

However good your product or service is, the truth is that no-one will buy it if they don’t want it or believe they don’t need it. Knowing and understanding customer needs is at the center of every successful business and the key to giving them good service.

Continue reading What Millennials Expect from Their Banks

Three Things That Negatively Impact Customer Experience In Your Business

 

NoticeBoard CX
Image credit: www.freeimageslive.co.uk

One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating catchy ads and running loyalty promos –it’s about creating a positive experience every time the customer interacts with your brand.

There are 3 (often overlooked) things that can negatively affect Customer experience in your business

Continue reading Three Things That Negatively Impact Customer Experience In Your Business