Asking The Right Questions, In the Right Way

In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your choice of words can play a great role in shaping the Customers perception of the brand.

Continue reading Asking The Right Questions, In the Right Way

20 Critical Customer Service Skills All Sales Reps Should Master

CS skllls

Customer service is essential to every business. Not only does keeping your Customers happy help ensure they continue their relationship with your company, it also attracts new business.

Customer service has gone beyond being  a department to being a core responsibility of every brand employee, especially those who interact with Customers.

These are 20 skills you should master to super charge your sales career and distinguish yourself in the field.

Continue reading 20 Critical Customer Service Skills All Sales Reps Should Master

The Futuristic Customer Experience is Here

635931184620906632-hilton-robot

As our achievements in technology advance, companies will find a way to leverage on these advances to give more value to the products and services they offer.

Continue reading The Futuristic Customer Experience is Here

Why Should I Delight my Customers?

customer-service

Customer Service is what almost every forward thinking institution/brand renders to their clients at their various contact points – the smile, the courtesy, respect, empathy and all the other Customer Service nitty-gritty.

However Delightful Customer service is achieved when the service received by the Customer exceeds his/her anticipated response from the company/service rep. it could be the really enthusiastic service rep who went the extra mile, or a surprise gift card, or coffee for Customers waiting for one service or the other, there are a lot of avenues to delight Customers.

Continue reading Why Should I Delight my Customers?

What Millennials Expect from Their Banks

Millenials
Image credit: www.newmediaandmarketing.com

However good your product or service is, the truth is that no-one will buy it if they don’t want it or believe they don’t need it. Knowing and understanding customer needs is at the center of every successful business and the key to giving them good service.

Continue reading What Millennials Expect from Their Banks

Three Things That Negatively Impact Customer Experience In Your Business

 

NoticeBoard CX
Image credit: www.freeimageslive.co.uk

One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating catchy ads and running loyalty promos –it’s about creating a positive experience every time the customer interacts with your brand.

There are 3 (often overlooked) things that can negatively affect Customer experience in your business

Continue reading Three Things That Negatively Impact Customer Experience In Your Business

Five Shocking Customer Service Statistics

5 shocking

It is no new knowledge that if Customers don’t buy, you’ll soon be out of business (and probably in debt), this is why top brands and organizations make good effort to ensure that every aspect of their Customers’ interaction with them is positive.

Do you work in an organization where the management doesn’t really think Customer Service is worth spending resources on?

Continue reading Five Shocking Customer Service Statistics

Simple Tricks To Reduce Customer’s Perceived Waiting Time

Grand_Millennium_Plaza_lift_lobby_09_visitors_queue_morning_July-2012

Most people dread the experience of having to wait in a long queue for a service, and some won’t even mind spending extra money if it guarantees instant service.

The psychology behind waiting time says –

  • 5 minutes spent on queue – 12 minutes perception
  • The longer the wait, the double the perception of time spent.

These are few tricks that help reduce the perceived waiting time

Continue reading Simple Tricks To Reduce Customer’s Perceived Waiting Time

Why Your Brand Should Have Good Social Media Presence

image

Although social media is relatively recent, we can all agree that it is here to stay, and it has turned itself into a vital part of Customer Service and Marketing. With close to 1.4 billion active daily Facebook users and 645 million registered twitter profiles, not to mention Instagram, LinkedIn and a host of other social media platforms, it has become imperative for brands & companies to have a flexible and interactive social media presence.

Continue reading Why Your Brand Should Have Good Social Media Presence