How To Turn An Angry Customer To An Advocate

It doesn’t matter how great your service or products are, and in reality, not all Customers will love you or be satisfied. In fact, many of them may not even like you. On some days you might be referred to in derogatory terms such as – useless, incompetent, fraud, or other unsavory terms. It comes with the job in Customer service (Don’t take it personally).

Continue reading How To Turn An Angry Customer To An Advocate

A Radical New Model for Unleashing Your Company’s Potential

A Radical New Model for Unleashing Your Company’s Potential

“What if a company did everything in its power to create a culture in which everyone – not just select “high potentials” – could overcome their own internal barriers to change and use errors and vulnerabilities as prime opportunities for personal and company growth?”

Is that a dream world… or can that actually be accomplished?

Continue reading A Radical New Model for Unleashing Your Company’s Potential

Employee Engagement & Customer Satisfaction

It’s no news that Happy Employees = Happy Customers. Employees and customers are closely linked; as what one does affects the other. Rude, aggressive customers will cause misery for employees and lower morale, while disengaged and unhappy employees cannot provide a good customer experience.

Continue reading Employee Engagement & Customer Satisfaction

Employee Engagement & Customer Satisfaction

It’s no news that Happy Employees = Happy Customers

Employees and customers are closely linked; as what one does affects the other. Rude, aggressive customers will cause misery for employees and lower morale, while disengaged and unhappy employees cannot provide a good customer experience.

Continue reading Employee Engagement & Customer Satisfaction

Six Basic Skills Every Call Center Service Representative Should Have

If you are a call centre representative, you’ll at some point find yourself assuming the roles of company representative, marketer, solutions expert or counselor  – sometimes it can  happen all at once – in one call.

These challenges aren’t for everyone; it takes certain skill sets and qualities to be an effective/ideal employee in a call centre.  Here are a few  basic skills you should have (or develop)to excel in your career as a call centre agent

Continue reading Six Basic Skills Every Call Center Service Representative Should Have

The Power Of a Simple Smile

Great Customer Service always starts with a smile, and with good reason. In business it is important that to every customer you meet, your facial expression and body language must say-

 “Welcome! i’m so glad you’ve come today”

importance of smiling
Image credit: 2015.dcshorts.com

Consumers can be cynical, they want to know that the companies they do business with are trustworthy, honest and real.

Continue reading The Power Of a Simple Smile

Asking The Right Questions, In the Right Way

In the course of interaction with Customers, eventually you might have to ask questions ot seek clarification. The way you ask the question and your choice of words can play a great role in shaping the Customers perception of the brand.

Continue reading Asking The Right Questions, In the Right Way

20 Critical Customer Service Skills All Sales Reps Should Master

CS skllls

Customer service is essential to every business. Not only does keeping your Customers happy help ensure they continue their relationship with your company, it also attracts new business.

Customer service has gone beyond being  a department to being a core responsibility of every brand employee, especially those who interact with Customers.

These are 20 skills you should master to super charge your sales career and distinguish yourself in the field.

Continue reading 20 Critical Customer Service Skills All Sales Reps Should Master