Can E-Commerce Stores Survive Without Live Chat?

As today’s society moves rapidly towards an even more digitized age, the e-commerce industry continues to grow and develop at a proportional rate.  Many businesses are starting to go completely online or develop an online section. One of the key struggles for online businesses is to stand out from the competition and catch the attention of potential customers. Continue reading Can E-Commerce Stores Survive Without Live Chat?

Apple Creates a New Twitter General Support Channel

Apple has expanded its presence on Twitter, adding an English-language general support channel — called @AppleSupport — They will be tweeting out tips and tricks, as well as offering to help users with any Apple-related questions they may have.

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Sales Forces Announces New Customer Service Innovation

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Salesforce has announced its new Customer Service feedback features for twitter, this will further empower customers to use the real-time platform for customer service.

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Five Tips to Improve User Experience on your Website

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If you own a website then you really should read this.

Have you ever wondered; What first impression do users get when they visit my website?

The answer to this question goes a long way to determine whether or not they stay, leave or come back.

This makes it quite necessary that your website users/visitors have a great experience when they visit your site.

If a user finds your website complex and uninteresting, chances are they’d simple move to another site, right? Continue reading Five Tips to Improve User Experience on your Website