This is a quote by renowned writer and leadership training guru Dale Carnegie, which a lot of people might recognize. Dale understood that feeling genuinely appreciated lifts people up. For employees it makes them feel safe at the most basic level, which encourages them to put in their best work. Continue reading 30 Awesome Ways To Reward Employees & Boost Productivity
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes after the purchase, when the customer needs some form of assistance, wants to make an inquiry or complaint. At this point, it is the customer service team that is tasked with the responsibility of ensuring the customers’ concerns are addressed in a manner that leaves them feeling good and confident in the ability of the brand to meet their needs.
In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand and its customers. Organizations that offer exceptional service are often leaders in their various markets. From Apple, to Southwest Airlines, to Four Seasons, to Zappos, to Amazon, to Disney. These brands all have one thing in common – a great service culture. Continue reading 7 Rewards Of A Great Customer Service Culture
In today’s world, existing products (and services) are constantly duplicated in varying formats by competing brands, and when innovative products/services are brought into the market, its only a matter of time before slightly varying versions are replicated. Sometimes these replicates are offered at an even lower price! This is the reason products and price are no longer strong competitive factors among companies in an industry as the two can easily be duplicated or matched.
Organizations all over the world now realize the importance of having satisfied customers who can refer more people to them, this begins with having a strong customer service culture with ideals and values that are known and understood by all employees.
This week’s quote is from a trademark mantra by customer service expert Shep Hyken.
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep (or employee) is able to manage the customer’s emotions and also resolve the issue causing the frustration or anger while enduring any inappropriate behavior such customers may exhibit towards them.
A positive first impression is an important start to building a solid connection that can convert prospects to loyal customers. This initial impression sets the tone for the entire customer experience.
This excellent quote is by customer service expert Shep Hyken in his article “Great Customer Service Is More than Just Saying Yes to Every Request”
Attitude goes a long way in both work and personal life; it affects the way we perceive events and react to them. As a customer service professional your attitude to customers impacts the quality of service rendered and the customers’ overall perception of your work place. Here are five important attitudes that lead to great customer service