Welcome to CXService360! 

CXService360 is a website focused on customer service & experience. It was created with the vision of making knowledge that transforms the customer experience easily accessible for:

  • Big & small business, in all economic sectors, who wish to put the Customer at the heart of every business decision.
  • Customer service professionals who wish to gain insights that will be of great assistance in their careers.

About the Founder

Kelechi Okeke (founder)

Kelechi Okeke is a customer service & experience analyst in a leading financial institution in sub-Saharan African. A computer science graduate of Imo state University, with previous experience in graphic design before discovering his passion for customer service & writing.


To create competitive, first class business environments that deliver the best experiences. Where business is engaging, easy, personalized and fun.


We would achieve this by sharing knowledge that transforms the customers experience positively & enhances their relationship between organizations. In addition, we would share tips & tools which will be beneficial to customer service professionals seeking an edge in their career.

We are just getting started. Will you join us?

Connect with me on LinkedIn & Google+.

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