Good customer service stories deserve to be retold and shared. This story is about an experience a customer (Steve Grey) had when he had a problem with a Shoe he bought from Zappos. If you’ve heard about Zappos before now, you probably know they have a great reputation for customer service – which is well … Continue reading Customer Service Story – A Split In The Sole
Professionals in the service industry need some inspiration from time to time. Stories about everyday heroes going beyond their job specifications to make a customer happy are always packed with learning points and practical examples of what going above and beyond to deliver service should look and feel like.
Great customer service stories or memorable experiences are fun to read about, they also serve as a training or motivational tool to inspire customer service teams and businesses to strive to go the extra mile in ensuring their customers are satisfied.
A few years ago Kelly Drake and United airlines caused a media frenzy after the airline went out of their way to ensure they were able to satisfy his need. This airline customer service story will warm your heart.
Customer Relationship Management (CRM) is the process of managing an organization’s interaction with its customers and prospects by using strategies, processes & technology to organize, automate and synchronize sales, customer service, marketing and tech support.
Customer service is hard, yet it is rewarding. But sometimes it can be difficult to go above and beyond to deliver great service to customers. This is the reason why stories about great customer service deserved to shared, to motivate and inspire people who have made a career out of helping & serving others.
It shouldn’t always be stories of bad/horrible customer service that we read about, positive stories from everyday people can do wonders in motivating professionals in the field.
This awesome customer service story was shared on The Financial Brand website by Ron Shevlin. The story shows how much of an impact one employee going the extra mile can have on customer loyalty, and the advantage it can have on the career of a customer service professional. I hope you enjoy it as much as … Continue reading Bank Customer Service Story
Customer service as we know it today has taken over 2 centuries to evolve. Merchants, tradesmen even the local butcher and Hat makers had began to realize the importance of creating mediums for their customers to contact and engage with them. This was because the Industrial age came and made mass production possible, leading to an even … Continue reading The History Of Customer Service
This story was shared on Reddit and shows what sort of Customer perception is created when senior management drives service & goes the extra mile.