Listening skills

Basic Listening Skills Quiz

A lot of people believe they are good listeners yet they hardly know the difference between hearing and listening. The ability to listen actively is a fundamental skill, and it plays an important role in customer service when employees & customers interact.  How good are you at listening? Take this quiz to find out. 

Important Instruction: Read each question carefully before you select an answer. (Answers cannot be changed)

How did you do? Share your score in the comments. Here are more resources if you’d like to improve your listening skills.

Listening With Your Eyes
Teach Your Staff How to Listen Actively


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Kelechi Okeke

Kelechi Okeke is a Customer Experience Analyst in a leading financial institution in sub-Saharan African. He helps businesses develop strategies that improve customer loyalty and enhance profitability. He is also a customer service trainer, content developer and graphic designer

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