Slideshow – 6 Steps To Dealing With Angry Customers
In customer service, it is almost inevitable that you’ll encounter disgruntled customers who are very unhappy about something, that may or may not be anybody’s fault. It could be anything from a defected product, misinformation or a service failure – it doesn’t really matter, the customer is upset and someone has to deal with the development.
Most customer service professionals dread situations that might involve angry or upset customers not just because of the negative energy that comes with it, but also because they are not sure of what to do or say to a customer who is upset.
The slide show below is a pictorial guide on 6 Steps To Dealing With Angry Customers.
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Hopefully, the next time you’re face to face with an upset customer, you now have good knowledge of how you can go about it.
Read more: How To Turn An Angry Customer To An Advocate
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Great advice Kelechi, it’s important to turn customer complaints around as if you “resolve a complaint in the customer’s favour and they will do business with you again 70% of the time.” https://goo.gl/dHs6zH
Absolutely right! Thank you for your comment