Quote of The Week

This quote is from American entrepreneur Marshall Field (Aug 18, 1834 – Jan 16, 1906), who is considered to be one of the greatest retailers of all time. He is the founder of Marshall Field and Company, the Chicago-based department stores.


It was this quote by Field that helped popularize the idea that “the customer is always right.”

Marshall Field was one of the great American self-made millionaires of the nineteenth century. His business was renowned for its then-exceptional level of quality and customer service and it dominated the department store business in Chicago.

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Kelechi Okeke

Kelechi Okeke is a Customer Experience Analyst in a leading financial institution in sub-Saharan African. He helps businesses develop strategies that improve customer loyalty and enhance profitability. He is also a customer service trainer, content developer and graphic designer