11 Costly Customer Survey Mistakes You Should Avoid [Infographic]

Customer Survey MistakesKnowing what the customer wants and how they think about a brand or its products has become increasingly necessary in business and surveys are a popular and effective way of getting the information required. Designing a survey involves much more than just choosing the questions to ask, care must be taken to avoid customer survey mistakes that occur during development.  Continue reading 11 Costly Customer Survey Mistakes You Should Avoid [Infographic]

11 Important Websites For Customer Service Professionals

The internet is a very large place, with an endless number of websites, tools, and resources out there, it is important to know which is worth your time.
We understand how busy you are and how challenging customer service can be, so we have taken the liberty to do all leg work and filter out websites that can add value to your career. Continue reading 11 Important Websites For Customer Service Professionals

Birthday In The Sky – Customer Service Story

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Professionals in the service industry need some inspiration from time to time. Stories about everyday heroes going beyond their job specifications to make a customer happy are always packed with learning points and practical examples of what going above and beyond to deliver service should look and feel like. Continue reading Birthday In The Sky – Customer Service Story

5 Tips On How To Build Rapport With Customers

Customers in any business are attracted to enjoyable, comfortable experiences and will generally prefer to do business with those organizations they have built a good relationship with. Building rapport with customers is important in developing the positive relationship necessary for great service delivery. The ability of employees to build and sustain rapport with customers is important to every company’s success.  Continue reading 5 Tips On How To Build Rapport With Customers

How Artificial Intelligence In Banking Can Improve CX

Artificial Intelligence In BankingArtificial Intelligence (AI) is no longer sci-fi, it is here today and it has reached maturity. This is due to huge advances in the development of machine learning, Natural Language Processing, and cognitive computing. Already, in the Video game industry, there has been significant progress in AI development, now there are AI opponents that learn to manipulate and use the gaming environment to enhance their survival. Continue reading How Artificial Intelligence In Banking Can Improve CX

10 Customer Service Facts That Would Blow Your Mind

The world of customer service can be fun, stressful and sometimes crazy. Looking beyond boring statistics and reports, there are tons of interesting customer service facts and figures that would blow your mind. Here’s a list of fun customer service facts

Continue reading 10 Customer Service Facts That Would Blow Your Mind

5 Reasons Customer Experience Matters In Banking

Traditional Banks are under threat and their relevance with customers is waning.

FinTech companies and startups are disrupting the banking industry, and traditional banks are not reacting quickly enough. With a heavily saturated market, lack of innovative products and a generally average customer experience, banks need to rethink and reinvent their approach to building and maintaining customer relationships. Continue reading 5 Reasons Customer Experience Matters In Banking

30 Awesome Ways To Reward Employees & Boost Productivity

This is a quote by renowned writer and leadership training guru Dale Carnegie, which a lot of people might recognize. Dale understood that feeling genuinely appreciated lifts people up. For employees it makes them feel safe at the most basic level, which encourages them to put in their best work. Continue reading 30 Awesome Ways To Reward Employees & Boost Productivity

8 Things That Make You A Bad Listener [Slideshow]

Bad ListenerHow much of a good listener do you think you are? Most people believe they’re good at listening, but in reality, good listeners are rare which is why whenever you come across one, it makes that person a joy to communicate with, especially when you are a customer trying to explain that delicate issue or solicit advice from a company representative. Continue reading 8 Things That Make You A Bad Listener [Slideshow]