Customers in any business are attracted to enjoyable, comfortable experiences and will generally prefer to do business with those organizations they have built a good relationship with. Building rapport with customers is important in developing the positive relationship necessary for great service delivery. The ability of employees to build and sustain rapport with customers is important to every company’s success. Continue reading 5 Tips On How To Build Rapport With Customers
Artificial Intelligence (AI) is no longer sci-fi, it is here today and it has reached maturity. This is due to huge advances in the development of machine learning, Natural Language Processing, and cognitive computing. Already, in the Video game industry, there has been significant progress in AI development, now there are AI opponents that learn to manipulate and use the gaming environment to enhance their survival. Continue reading How Artificial Intelligence In Banking Can Improve CX
The world of customer service can be fun, stressful and sometimes crazy. Looking beyond boring statistics and reports, there are tons of interesting customer service facts and figures that would blow your mind. Here’s a list of fun customer service facts
I am super excited to announce that cxservice360.com has been voted as one of the top 75 customer experience blogs on the web by panelists at feedspot.com!
Traditional Banks are under threat and their relevance with customers is waning.
FinTech companies and startups are disrupting the banking industry, and traditional banks are not reacting quickly enough. With a heavily saturated market, lack of innovative products and a generally average customer experience, banks need to rethink and reinvent their approach to building and maintaining customer relationships. Continue reading 5 Reasons Customer Experience Matters In Banking
This is a quote by renowned writer and leadership training guru Dale Carnegie, which a lot of people might recognize. Dale understood that feeling genuinely appreciated lifts people up. For employees it makes them feel safe at the most basic level, which encourages them to put in their best work. Continue reading 30 Awesome Ways To Reward Employees & Boost Productivity
How much of a good listener do you think you are? Most people believe they’re good at listening, but in reality, good listeners are rare which is why whenever you come across one, it makes that person a joy to communicate with, especially when you are a customer trying to explain that delicate issue or solicit advice from a company representative. Continue reading 8 Things That Make You A Bad Listener [Slideshow]
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes after the purchase, when the customer needs some form of assistance, wants to make an inquiry or complaint. At this point, it is the customer service team that is tasked with the responsibility of ensuring the customers’ concerns are addressed in a manner that leaves them feeling good and confident in the ability of the brand to meet their needs.
In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand and its customers. Organizations that offer exceptional service are often leaders in their various markets. From Apple, to Southwest Airlines, to Four Seasons, to Zappos, to Amazon, to Disney. These brands all have one thing in common – a great service culture. Continue reading 7 Rewards Of A Great Customer Service Culture
Sometimes it amazes me how determined customers can get, in ensuring their complaint is heard. Some customers can hold grudges for a long time (read story here), while some are prepared to even spend money to ensure the public gets to know about the bad experience they’ve had with a brand.