This is a quote by renowned writer and leadership training guru Dale Carnegie, which a lot of people might recognize. Dale understood that feeling genuinely appreciated lifts people up. For employees it makes them feel safe at the most basic level, which encourages them to put in their best work. Continue reading 30 Awesome Ways To Reward Employees & Boost Productivity
How much of a good listener do you think you are? Most people believe they’re good at listening, but in reality, good listeners are rare which is why whenever you come across one, it makes that person a joy to communicate with, especially when you are a customer trying to explain that delicate issue or solicit advice from a company representative. Continue reading 8 Things That Make You A Bad Listener [Slideshow]
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes after the purchase, when the customer needs some form of assistance, wants to make an inquiry or complaint. At this point, it is the customer service team that is tasked with the responsibility of ensuring the customers’ concerns are addressed in a manner that leaves them feeling good and confident in the ability of the brand to meet their needs.
In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand and its customers. Organizations that offer exceptional service are often leaders in their various markets. From Apple, to Southwest Airlines, to Four Seasons, to Zappos, to Amazon, to Disney. These brands all have one thing in common – a great service culture. Continue reading 7 Rewards Of A Great Customer Service Culture
Sometimes it amazes me how determined customers can get, in ensuring their complaint is heard. Some customers can hold grudges for a long time (read story here), while some are prepared to even spend money to ensure the public gets to know about the bad experience they’ve had with a brand.
As today’s society moves rapidly towards an even more digitized age, the e-commerce industry continues to grow and develop at a proportional rate. Many businesses are starting to go completely online or develop an online section. One of the key struggles for online businesses is to stand out from the competition and catch the attention of potential customers. Continue reading Can E-Commerce Stores Survive Without Live Chat?
Great customer service stories or memorable experiences are fun to read about, they also serve as a training or motivational tool to inspire customer service teams and businesses to strive to go the extra mile in ensuring their customers are satisfied. Continue reading Great Customer Service Story – The Locksmith
Everyone wants a customer-focused team.
Imagine a group of employees who are so obsessed with customer service that they work hard to solve problems, give extra effort, and always seem to do the right thing.
You probably know of a few companies where employees are like that. So what’s their secret?
This week we are sharing a guest blog from New York Times bestselling business author & customer service expert – Shep Hyken!
Shep illustrates what it takes to be a leader in customer service with a great story about an encounter he had with an airline Pilot. – Kelechi Okeke