A chatbot is a program that can have a conversation with a person using rules and AI to simulate a human-like interaction with users. Put simply a chatbot is a program that can have a conversation with you using certain rules earlier defined by the programmer. Chatbots have become increasingly popular in the last couple of years, already they are changing the way brands engage with customers. The combination of 24/7 availability and near real-time response makes Chatbots a powerful support tool. These are just one of the many ways your business will benefit from chatbots. Continue reading 5 Ways Your Business Will Benefit From Chatbots
One of my favorite Walt Disney quotes says “You can dream, design and build the most wonderful place in the world, but it requires people to make the dream a reality”. That couldn’t be truer in the business world today, where customers know they deserve to be treated well and given value for money or they can easily switch to competition, who can be halfway around the world with the click of a mouse. Continue reading The Apple Guide To Recruiting The Right People
Customer service is a tedious career, your customer service team have to absorb a lot of negative energy and also act friendly while taking the hit, most of which would come from customers angry who don’t care whose fault the problem is. Being a customer-centric manager, you should not only be able to quickly spot signs of unengaged service employees but also, know how you can improve engagement and the productivity of your team. Continue reading 8 Signs of Unengaged Service Employees To Watch Out For
If you are in customer service, chances are, at one time or another, you will have to deal with an angry customer. I wish I could guarantee you that this will never happen but unfortunately, I can’t. Angry customers are just the reality of life. (If you’ve worked in customer service and have never had to deal with an angry customer, give yourself a big pat on the back…). Continue reading 5 Easy-to-Master Tips To Calm an Angry Customer By Hannah Karanja
Customer loyalty is critical to the survival of any business. If your customers suddenly find good reasons to start visiting your competitors, maybe it was because they weren’t satisfied with your product, or the type of service they received while with you. None of them ever told you about any problems they were having, they just stopped coming.
If that sounds strange, then consider the following statistics – Continue reading 6 Reasons Why Your Customers Do Not Complain
Ambience is important in your customer’s experience, the customers will form an impression of your business based on the ambience of your offices & outlets, this impression can either be positive or negative and will ultimately have an impact on their overall experience with your brand (CX). Continue reading Why Great Ambience Is Important In The Customer Experience
Body language provides an incredible amount of information on what other people might be thinking or feeling, after all it accounts for over 60% of communication. No matter what type of activity you are participating in, your body is saying a lot about you at any given point in time, cues arise from seemingly minor things like how quickly your movements are, where your legs are pointed and even the micro facial expressions you make. Continue reading 10 Body Language Tips That Will Make You A Customer Service Star
It is very important for anyone who is considering a career in customer service to ask and understand the question – What is customer service?
Customer service can be defined simply as the act of taking care of a customer’s needs by providing professional, helpful assistance before, during and after they buy a product (or service), and rendering this assistance in a manner that enables the customer to have an easy and enjoyable experience.
Smiling is a basic gesture every human on this planet can understand & use. The power of a simple smile is often under estimated, but it is something that can have an immeasurable impact on people. The impact of smiling has been studied and has been proven to have a positive effect on others as well as your state of mind. This makes smiling very important not just in customer service, but in your social & personal life. Continue reading 10 Signs You Need To Smile More
Racism or negative ethnicity should have no place in a business environment. Negative comments about a person’s skin color, ethnicity or culture is very offensive and unacceptable in any social situation. Sadly you might come across a number of customers, who have adopted the ideology that a particular race, ethnic group, or tribe is inferior. Dealing with such racist customers can be very difficult, especially when their negative remarks are as a result of anger.
What do you do when a customer hurls racist remarks at an employee (you) or other customers? Here are tips on how to handle racist or bigoted customers – Continue reading Tips On How To Handle Racist Customers