Setting Customer Expectations Is Important – 4 Tips For Doing It Right

Lots of businesses today do not put much thought into setting realistic customer expectations, they focus on aggressively hyping marketing their products to draw in prospects. While this strategy might work in the short term, the business will eventually be unable to meet the unrealistic expectations customers have, and this would lead to disappointment and conflict between customers and employees. Setting customer expectations early-on is a good way to build trust and retain customers in the long term. Continue reading Setting Customer Expectations Is Important – 4 Tips For Doing It Right

Five Ways To Achieve Customer Excellence – Tal Shnall

Every business understands that giving excellent service is the key to long-term success. However, it seems to me that few businesses actually deliver consistent, exceptional customer service. Many business leaders know it’s critical and want to build a pipeline of new clients, but somewhere it falls short of this goal. Continue reading Five Ways To Achieve Customer Excellence – Tal Shnall

10 Things You Should Never Say To Angry Customers [Infographic]

If you work in customer service or sales it is inevitable that you would have to deal with angry customers from time to time. Handling angry customers is more of an art than a science. It requires a great degree of thinking on your feet, emotional intelligence, empathy, and humility. It also entails saying the right things. Continue reading 10 Things You Should Never Say To Angry Customers [Infographic]

Brand Consistency Is Important For Customer Loyalty

People buy from brands they know and trust. If your business were to be a person, the brand would be its character (what people know it for). Branding a business is not just about inserting logos on marketing materials or choosing the right colors, it is more about the impression a business gives to customers each time they engage with the brand. Continue reading Brand Consistency Is Important For Customer Loyalty

5 Ways Your Business Will Benefit From Chatbots

A chatbot is a program that can have a conversation with a person using rules and AI to simulate a human-like interaction with users. Put simply a chatbot is a program that can have a conversation with you using certain rules earlier defined by the programmer. Chatbots have become increasingly popular in the last couple of years, already they are changing the way brands engage with customers. The combination of 24/7 availability and near real-time response makes Chatbots a powerful support tool. These are just one of the many ways your business will benefit from chatbots. Continue reading 5 Ways Your Business Will Benefit From Chatbots

The Apple Guide To Recruiting The Right People

One of my favorite Walt Disney quotes says “You can dream, design and build the most wonderful place in the world, but it requires people to make the dream a reality”. That couldn’t be truer in the business world today, where customers know they deserve to be treated well and given value for money or they can easily switch to competition, who can be halfway around the world with the click of a mouse.  Continue reading The Apple Guide To Recruiting The Right People

8 Signs of Unengaged Service Employees To Watch Out For

Customer service is a tedious career, your customer service team have to absorb a lot of negative energy and also act friendly while taking the hit, most of which would come from customers angry who don’t care whose fault the problem is. Being a customer-centric manager, you should not only be able to quickly spot signs of unengaged service employees but also, know how you can improve engagement and the productivity of your team.  Continue reading 8 Signs of Unengaged Service Employees To Watch Out For

5 Easy-to-Master Tips To Calm an Angry Customer By Hannah Karanja

If you are in customer service, chances are, at one time or another, you will have to deal with an angry customer.  I wish I could guarantee you that this will never happen but unfortunately, I can’t. Angry customers are just the reality of life. (If you’ve worked in customer service and have never had to deal with an angry customer, give yourself a big pat on the back…). Continue reading 5 Easy-to-Master Tips To Calm an Angry Customer By Hannah Karanja

6 Reasons Why Your Customers Do Not Complain

Customer loyalty is critical to the survival of any business. If your customers suddenly find good reasons to start visiting your competitors, maybe it was because they weren’t satisfied with your product, or the type of service they received while with you. None of them ever told you about any problems they were having, they just stopped coming.
If that sounds strange, then consider the following statistics – Continue reading 6 Reasons Why Your Customers Do Not Complain

Why Great Ambience Is Important In The Customer Experience

Ambience is important in your customer’s experience, the customers will form an impression of your business based on the ambience of your offices & outlets, this impression can either be positive or negative and will ultimately have an impact on their overall experience with your brand (CX). Continue reading Why Great Ambience Is Important In The Customer Experience